Payments, Returns and Cancellations
Payment is taken at the time of order. Yates & Suddell will issue a full refund or replacement of goods in the following instances:
- Product is supplied damaged.
- Product is supplied to the wrong specification (contact lens/spectacle purchases)
- The products do not arrive within 14 days of the dispatch date*
- We are unable to fulfil your order for any reason.
* Yates & Suddell may refuse to accept future orders from those who have made previous unsubstantiated claims for non delivery of goods.
Download a Returns Note here
Cooling Off Period:
We will issue a full refund to the value of the product (but not shipping costs) if you return any products for any reason ordered by you within 7 working days from the delivery date. All products must be returned in the original packaging provided.
In all instances, you should contact Yates & Suddell by fax, email or in writing to request a returns reference. A refund will be issued following receipt of the goods within 30 days of that date.
Download a Returns Note here