Opticians, Contact Lens Practitioners
and Hearing Aid Audiologists

• The purchase by you of any product or service on the yatesandsuddell.co.uk website constitutes a contract between you and Yates & Suddell.
• By completing the online order form you agree to accept shipment for the selected product, and agree to pay by the method indicated on your order form or via online purchasing.
• For Contact Lens purchases, you agree that you have a valid prescription which is not more than 12 months old, and corresponds with the lens type you are ordering, from either Yates and Suddell or another optician (and which has been issued by a registered optician or contact lens practitioner). You confirm that any purchase data selected reflects your prescription, is deemed suitable for you, as provided by/advised by your optician, and that you are over 16 years of age. You also agree that you know of no reason why such purchase would not be appropriate for you. If you are trialling contact lenses please return to your optician to complete your trial before ordering.
• The data you provide to Yates & Suddell must correspond to the data found on your current prescription issued by a registered optician or medical practitioner prior to placing your order.
• You agree to comply with all instructions for use accompanying the products purchased.
• We will notify you by e-mail of the receipt and acceptance or non-acceptance of your order.

Privacy Policy

We respect your privacy. Yates and Suddell will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998.

Information about you is collected to enable us to process your order and provide you with the best possible service.

We will not collect sensitive information about you without your consent.

The type of information we collect includes:

• Your name
• Your address
• Your telephone number
• Your email address
• Your credit/debit card details

We will give you the option to refuse any marketing email from us in the future.

All information about you will be maintained with strictest confidence.

Payments, Returns and Cancellations

Payment is taken at the time of order. Yates and Suddell will issue a full refund or replacement of goods in the following instances:

• Product is supplied damaged.
• Product is supplied to the wrong specification (contact lens/spectacle purchases) 
• The products do not arrive within 14 days of the dispatch date*
• We are unable to fulfil your order for any reason.

* Yates & Suddell may refuse to accept future orders from those who have made previous unsubstantiated claims for non delivery of goods.

Cooling Off Period:

We will issue a full refund if you return any products for any reason ordered by you within 7 working days from the delivery date. All products must be returned in the original packaging provided.

In all instances, you should contact Yates and Suddell to request a returns reference. A refund will be issued following receipt of the goods within 30 days of that date.

Delivery

Delivery will be made to the address given on your order as soon as possible.

Delivery time is normally

• 2 - 3 working days for stock items.
• 3 - 5 working days for non – stock items
• We will notify you if there is a longer delivery time.

All items will be dispatched FREE using Royal Mail First Class or courier services or in accordance with information on delivery costs appertaining to any purchase via our online shopping facilities.

Contact Details

Your feedback is very important to us. If you have any comments, requests or problems, please contact us by any of the following methods:

By telephone: 0161 764 2209 staffed Monday – Friday 9.30am to 4.30pm and Saturday 10.00am to 1.00pm

By Fax: 01706 829995

By email: enquiries@yatesandsuddell.co.uk

By post: to our Ramsbottom office.